Complaint Investigation Report

194700886-11-5-2025-47-HC-SDUU-DNEW3F-20251114155552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/18/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20250718114611

HCO does not ensure HCAs have completed the required training

Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) to deliver the complaint finding regarding the above allegation. EA met with licensee, Jennifer Pascual.

On 9/17/25, EA interviewed the licensee. According to the licensee, all Home Care Aids (HCAs) receive training upon hire and will also determine if they are a good fit for clients. EA received 6 copies of HCA training logs for review which indicate training was provided.

Based on EA’s interview and records reviewed, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the licensee, Jennifer Pascual.