Complaint Investigation Report

Administrator and Co-Administrator also stated that they care for clients on a timely basis. LPA interviewed clients and reported one client does scream and yell sometimes but not too long and staff would address it right away. Client reported never hearing any door alarm go on. One client has antecedent behavior which cause yelling or screaming. Staff reported the screaming or yelling usually occurs for maximum of two minutes when client is experiencing symptoms of medical condition or need. Staff reported that the screaming or yelling is always addressed right away by redirecting client or providing what client may need at the time. Administrator also indicated that medication was recently adjusted for the medical condition. Staff reported that facility recently purchased three new window/door alarms (two for the back-sliding doors and one for the front entrance) due to one client who has a history of eloping/AWOL. Staff stated that alarms are only turn on at night and goes on only when door is opened. Staff stated they do not go outside at night, so the alarm is not sounding on at all hours of the day and night. Two staff stated that if on break and resident’s require assistance, they will interrupt their breaks and help the clients. All staff interviewed stated they are aware of the time that residents go to bed and provided a time which was consistent with other staff. This indicates that staff are attentive to clients.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview Conducted. A copy of the report and appeal right was provided to administrator Merci Gonzales.