Complaint Investigation Report

The investigation reveals the following: " Staff did not allow resident to return to the facility”. It is alleged that the facility did not allow R1 to return following their hospital stay. During the interview with the Administrator, they stated that R1 went to the hospital on 6/22/2026 and was discharged on 7/5/2026. On Wednesday, 7/1/2026, the hospital nurse contacted R2 and stated R1 is ready for discharge. R2 gave the phone to S1, who then gave the phone to S2. S2 stated that they told the nurse the hospital usually gives them 24 hours' notice before discharge to get R1 reassessed, and R1 was still feeling weak. All staff denied telling the hospital that R1 can not return to the facility. R1 and W4 stated that the administrator told them that they must be reassessed. All residents stated that the facility has never denied them access to return to the facility, nor have they heard any complaints from other residents regarding that topic. Interviews with all witnesses indicated it was a misunderstanding, and the facility never denied the resident's return. There were no eviction notices given.

Based on LPA's interviews, the investigation revealed that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove whether the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Administrator Jennifer Serrano and a copy of this record provided.