Facility Evaluation Report
On 07/09/2026, Licensing Program Analyst (LPA) Jewel Baptiste conducted an initial 10-day complaint investigation in conjunction with case management. LPA met with the Administrator, Jennifer Serrano, and discussed the purpose of today's visit.
LPA Baptiste stated to the facility that they need to ensure the facility understands that, although they must adhere to the Department of Mental Health's program, compliance cannot come at the expense of Title 22 regulations. The facility will conduct staff training to ensure all staff know how to answer questions whenever the hospital calls.
Exit interview conducted with the Administrator, Jennifer Serrano, and a copy of the report provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction