Complaint Investigation Report

All stated that it is Client C1 who is cursing and yelling at clients and staff.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Staff interacts with resident in an inappropriate manner, based on interviews conducted and information gathered Client's C2 and C3 stated that Client C1 is the one acting in an inappropriate manner.

Said Client C1 will take other clients food and cook it and take it out to her boyfriend.

Stated they both get their medication and meals and there has never been a problem.

Said staff tell her that is not fair to the other clients and Client C1 will curse and yell at them.

Staff S1- Staff S4 all stated they do everything appropriately for all the clients. All said Client C1 wants to bring food out to her boyfriend and let her know that you can't take other clients food out of facility and in turn Client C1 is the one interacting inappropriately.

Staff also stated that because of false statements made by Client C1 there are always 2 staff on duty when Client C1 is here.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Staff do not accord dignity to resident, based on interviews conducted and information gathered Client's C2 and C3 stated that Client C1 is the one acting bad by cursing and yelling when not getting her way.

Both said it is Client C1 not giving others in the house dignity.

Both clients said medication is given 3x a day and they have never received their medication taped to their door and not ever taped on Client C1's door.

Staff S1- Staff S4 stated medication was never taped on Client C1's door.

Also all stated that Client C1 would get aggressive and rowdy at medication time and would stay in her room and they would give time for her to calm down.

Staff S2 also said that Client C1 got back from Day Program and was upset and wanted medication now. Said Client C1 is the one who said tape it on the door. Said that 20 minutes went by and Client C1 snatched up cup and meds. Staff S2 stated that she personally gave the medication to Client C1.

Interview with Regional Center Representative who stated that there is no evidence to support that the 3 allegations ever occurred.

It should be noted that Client C1 no longer resides at this facility.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

Exit interview conducted and copies given to House Manager Horace Evans.