Complaint Investigation Report

At visit at 9:45 AM House Manager Horace Evans was interviewed via telephone.

At visit at 10:15 AM Staff Mary Bowleg was interviewed.

At today's visit 05/21/2024 Client's C1 and C2 were interviewed at 1:45 PM.

Staff S1 and Administrator were interviewed at 2:45 PM.

In regards to the allegation Facility does not have an adequate amount of food for residents in care, based on interviews conducted, information gathered and tour of the facility it was revealed on 3 visits dated 08/03/2023, 11/28/2023, and today's visit 05/21/2024 that there was enough food for 7 days non perishables and 2 day perishables. LPA additionally observed additional supply of food in the facility garage.

Interviews with Client's C1 and C2 who stated that there is more than enough food and you are able to get 2nds.

Interview with Administrator who stated that they are always overstocked and they have 14 days supply and they go shopping every Tuesday.

Staff interviewed stated that freezers are packed and there is enough food. Also clients can get what they want when they want.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Staff are not allowing residents to leave the facility, based on interviews conducted and information gathered it was revealed by C1 and C2 that all clients are able to leave and no one stops them.

Also staff will take them to the store for food and drinks.

Interview with staff who stated they are allowed to leave and no one stops them. Will take walks to the park and also take clients to the store.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Uncleared adult. based on interviews conducted and information gathered it was revealed in review of Staff Roster LIC 500 and staff who have eligible clearance specified on Guardian that all staff were cleared and there was not an uncleared adult.

Clearances were verified on 11/28/2023, 04/11/2024 and today 05/21/2024.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

In regards to the allegation Staff do not ensure that residents are provided with activities, based on interviews