Complaint Investigation Report

Stated that it was a client that hit her when she first arrived at the facility in March 2025.

Said no staff has ever pushed or hit her.

Regional Center Quality Assurance (QA) Supervisor stated that they did follow up and their investigation result was no support of physical abuse.

Said Client C1 confirmed with Regional Center that it involved a client not a staff having a physical confrontation with.

House Manager Horace Evans stated that Client C1 told the Regional Center that it was a misunderstanding and that it was not a staff, but a client who had hit her.

Staff S1-S4 all stated that Client C1 has alot of behaviors and also has a history of fabricating.

All said they have at least 2 staff present with Client C1 because they don't trust what C1 might say.

All also stated that staff has never hit Client C1 or any other client.

Review of IPP listed under Desired Outcome #9 it states that C1 is to decrease attention seeking behaviors (such as untruthful statements) from once per day to zero times to help develop some self-control and emotional management.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the complaint investigation of the allegation is unsubstantiated.

Exit interview conducted and report issued to House Manager Horace Evans.