Complaint Investigation Report

alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation Staff opens resident's mail without consent, based on interviews condcuted and information gathered 7 of 8 clients interviewed stated that the facility does not withhold their mail.

1 client thought mail will sit there for awhile, butt does not think facility purposely withholds it. Client had a letter that was late, but they contacted IRS who had lost the check.

Staff stated they pick up mail everyday Monday thru Friday and call client's on the intercom and the mail is always in the facility to pick up.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.