Complaint Investigation Report

The staff told the family member via phone to wait a bit until they were done so they can go open the outside gate for them. However, the family member call the police right away because they were not provided entry to the facility right away. The police report does show a 02/17/23 date and the police officer determined that the allegation of elder abuse was unfounded. Residents interviewed could not corroborate with the allegation. Residents' responsible parties interviewed could not corroborate with the allegation and stated they have never had any visitation issues with this facility.

The investigation revealed the following: regarding the allegation " staff did not treat resident with dignity or respect ", it is alleged that a resident is being d i scriminated against based on language dialect and receives unfair treatment. Administrator and staff denied the allegation. Residents interviewed could not corroborate the allegation. Residents' responsible parties interviewed could not corroborate with the allegation and stated that during their visits they have not observed staff mistreating or discriminating against residents.

The investigation revealed the following: regarding the allegation " staff did not keep the facility free from clutter ", it is alleged that there was clutter obstructing the stairwells. Administrator and staff denied the allegation. Staff 1 (S1) confirmed that pieces of furniture were placed there but it was not obstructing the stairway. They were replacing old furniture with new furniture. The old furniture was removed from that spot by end of the day. A picture was attached to this complaint and based on the picture the clutter is not obstructing the stairwell or hallway. It is in an isolated area near the stairway. It is unknown how long the clutter was there. Residents interviewed could not corroborate the allegation. Residents' responsible parties interviewed could not corroborate with the allegation and stated that during their visits they have not observed any clutter and the facility is clean. During today's visit, the LPA did not observed any clutter in the facility and facility was clean.

The investigation revealed the following: regarding the allegation " staff retaliated against resident due complaints regarding resident care ", it is alleged that a resident's November 2022 eviction notice and limitations on visitation are believed to be retaliatory actions from the facility. Administrator and staff denied the allegation and stated visitation rules applied equally to all visitors. Administrator stated there is no eviction notice issued in November 2022 and that it was a recommendation to the resident's family that the resident might need a higher level of care due to the resident's violent behavior towards staff and other residents. Review of resident's records the only eviction notice found was issued on 01/09/2023 due to non-payment and resident needing higher level of care. Residents interviewed could not corroborate the allegation. Residents' responsible parties interviewed could not corroborate with the allegation.