Complaint Investigation Report

Interviews with Client C1- C7 who all stated that 1x a month P and I money is given to the clients by the Administrator and has never refused payments to the clients.

All stated that they are given the money on time and they have never missed any payments.

All have not heard of anyone not getting their P and I money.

Administrator stated that wallet was stolen and had to get a new bank card.

Wallet was found on the 6th and went to the bank on the 7th and P and I was paid on the 8th.

Staff S2 and Staff S3 stated that the Administrator did have the wallet stolen and also has never missed P and I payments to clients. Said they did get paid on the 8th and it is usually paid between the 3rd and 7th.

Both said the Administrator has never refused payment to clients.

P and I ledger for the years 2024-2026 show that payments were given monthly with no missed payments.

Based on record review, interviews conducted although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

In regards to the allegation Staff is resident's payee, based on interviews conducted and information gathered Client's C1-C7 stated that the Administrator is the payee and that they always get paid and haven't missed a payment. Client C1 stated that the Administrator is the payee and did nothing wrong. Said he was just frustrated and venting and did get paid timely on the 8th. Also said as payee since 2019 there have been no missed payments. Administrator stated that wallet was stolen which had bank card in it so a new card had to be ordered. Said otherwise direct deposit or other payment would be given as always. Staff S1 and Staff S2 stated that as payee the Administrator has never missed a payment each month.

P and I ledger for the years 2024-2026 show that payments were given monthly with no missed payments.

Based on record review, interviews conducted although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview conducted, and a copy of this report was provided to Administrator