Complaint Investigation Report

Regarding the allegation " facility staff are not meeting resident's hygiene needs. ", it is alleged that residents are left sitting on their poop. Administrator and staff interviewed denied the allegation and stated that staff check and change diapers every 2 hours or as needed. Residents interviewed could not corroborate the allegation.

Regarding the allegation " facility staff did not ensure that resident was wearing clothing free of rips ", it is alleged that a resident was walking around with a ripped shirt. Administrator and staff interviewed denied the allegation and stated that if a resident is seen with ripped clothes they are taken back to their rooms and have them change into other clothes are not ripped. Residents interviewed could not corroborate the allegation. During the tour of the facility, the LPA did not observe any residents with ripped clothes.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided