Complaint Investigation Report

Regarding the allegation "staff yelled at resident" it is alleged that a staff yelled at client 1 (C1). Administrator stated that the allegation did occur and a corrective action plan was issued to the facility by regional center. Administrator conducted in-service training with the staff regarding this matter on 08/02/2022 and the two staff that yelled at the client were terminated. Administrator stated that zero tolerance is practiced at the facility and staff need to speak with clients at close proximity and attentively to understand their issues. Regional center service coordinator stated that an investigation regarding this allegation was conducted on 07/11/2022 by regional center and substantiated the allegation. LPAs reviewed the regional center's investigation report and it stated that there was 2 staff that yelled at C1. These two staff were terminated on 07/20/2022.

Based on LPAs interviews and records reviewed, the preponderance of evidence standard has been met, therefore the allegation is found SUBSTANTIATED. California Code of Regulations Title 22, Division 6, and Chapter 1 are being cited on the attached LIC 9099-D.

Exit interview held and a copy of the report and appeal rights was provided.