Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Ryan Chan arrived at the business office of Senior Helpers of Cerritos on 6/27/24 for a biennial inspection. Upon arrival, the HCSB analyst identified himself and was greeted by Client Care Manager Emily Mayorga. The proper posting of business hours and license was observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Owner Darshana Bhakta arrived during the inspection and left before the inspection was completed. Upon completion of the file review the analyst discussed the findings of the inspection with Emily which was that some HCAs did not have at least 5 hours of annual training completed. The analyst informed Emily of the deficiencies found and explained they would be noted on the 809D.

Analyst Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights.