Complaint Investigation Report

Allegation: " Staff did not safeguard Client's belongings". LPA reviewed C1-C8's files and observed that all clients had a completed personal property and valuables inventory list. On 11/5/2021 Assistant Administrator Dana Ordonez and S1 denied the allegation. On 11/17/2021 Administrator Crysel Santos denied the allegation. On 11/5/2021 Assistant Administrator stated if a client were to lose something, the facility would replace it. On 11/17/2021 Administrator Crysel Santos stated if a client were to lose something, the facility would replace it. On 11/5/2021 (7) out of (7) clients stated that none of their items have gone missing and they would tell staff if their items went missing. On 11/17/2021 (3) out of (5) clients stated none of their items have gone missing and they would tell staff if their items went missing.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted. A copy of this report and Appeal Rights were provided.