Complaint Investigation Report

Investigation revealed the following: Regarding allegation, Staff are refusing to allow a client to return to the facility after hospitalization , it is alleged that the facility was not willing to take a facility client back when they were cleared and discharged from the hospital. Facility was allegedly reluctant and were refusing to take the client back. Interview with Assistant Administrator Erlinda Ramos and S1-2 revealed that they did not state that they would not accept the client back but only informed hospital staff that they had to do a reassessment before the client returned to the facility due to the change in the client's medical condition. Assistant Administrator and S1-2 stated that hospital staff was not understanding and just assumed that the facility was not taking the client back. Assistant Administrator and S1 stated that they are working on reassessing C1 and are working on making the proper medical appointments. They stated that C1 returned back to the facility on 12/29/23. Assistant Administrator and S1-2 stated that C1's health has recently declined but they will not issue an eviction notice but will work with C1 and their placement agency to find them proper placement that will meet the needs of C1. LPA observed C1 at the facility. C1 stated that they returned to the facility on 12/29/23 and the facility has assisted them with their follow up medical appointments, treatment appointments and arranging transportation. C1 stated that they have not been served an eviction notice but stated that they would like to be moved to a hospital type setting due to their health declining and needing a higher level of care. LPA did not observe an eviction notice in C1's file. Based on interviews conducted with facility staff, and facility client, and LPA review of documents there was not enough supportive evidence to concur with the reported allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview held. A copy of the report was provided to Assistant Administrator Erlinda Ramos.