Complaint Investigation Report

The investigation reveals the following: Regarding " uncleared adults providing care to residents.", it is alleged that the facility has borrowed staff to work at the facility. The interview with the administrator confirmed the facility is short of staff, and they are borrowing staff from their sister facility. The administrator further stated all staff borrowed have staff files at the facility and they are also associated to the facility. 4 out of 4 staff denied the allegation, stating they are all associated to the facility. 9 out of 9 residents denied the allegation stating, they have not seen staff they believe to be uncleared working at the facility. LPA reviewed the facility roster and confirmed all staff, including borrowed staff are associated to the facility. LPA also reviewed facility files and confirmed all staff has a staff file located in the facility.

The investigation reveals the following: Regarding " Staff inappropriately speak to residents.", it is alleged that facility management uses foul language and yelled at the residents. During the interview, the Administrator denied the allegation, stating staff has never used foul language or yelled at the residents. The administrator further stated they have always encouraged the residents but have never yelled at the residents. 4 out of 4 staff denied the allegation stating they have never spoken to the residents inappropriately. 9 out of 9 residents denied the allegation stating that staff has never used foul language or disrespect them.

Based on LPA's observation, interviews, and file review the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Assistant Administrator Marhlyn Sapugay and a copy of this record provided.