Complaint Investigation Report

The investigation reveals the following: In regard to " Staff do not provide resident with quantity of food to meet the needs of the resident.", it is alleged that the facility does not provide enough food for the residents. During the visit LPA toured the facility and observed 7 days of perishables and 2 days nonperishable. The interview with the Administrator confirmed the facility provides 2 and sometimes 3 meals to residents who request additional food. The administrator also stated the facility has never refused food to residents who ask for additional meals. 3/3 staff interviews confirmed that residents are provide additional meals and have never complained about not receiving enough food. 8/9 residents confirmed the facility provide them with enough food. 1/9 residents refused the interview.

The investigation reveals the following: In regard to "Staff bagged wet clothes of resident and put them in room ", it is alleged that the facility bagged wet clothes and put into the resident’s room. The interview with the Administrator reveals all residents wash their own clothes with the assistance of a staff member. All residents have schedule days to wash their clothes. The resident will bring their clothes to the laundry room and a staff will assist them in putting the clothes in the laundry. The resident will come back after 30mins to put their clothes in the dryer. If the resident does not come back the staff will dry the clothes for the resident. 3/3 staff denied the allegation stating the residents are never left alone. 8/9 residents confirmed they have not had any issues with the laundry, and they have never had wet clothing in their room. 1/9 residents refused the interview.

The investigation reveals the following: In regard to " Staff are threatening the resident.", it is alleged that the facility Administrator is threatening the resident. The Administrator denied the allegation, stating that no one in the facility has threaten the residents. The administrator also stated they have provided eviction notices to some residents for breaking house rules but never threaten the resident. 3/3 staff denied the allegation. 8/9 residents confirmed that staff has never threaten them. 1/9 residents refused the interview.

Based on LPA's observation, interviews, and file review the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted with Administrator Crysel Santos and a copy of this record provided.