Complaint Investigation Report

The investigation reveals the following: In regard to " Facility staff had client(s) sign a ledger that was not accurate.", it is alleged that the facility is having residents to sign a ledger that they do not understand. The Administrator denied the allegation stating that resident sign a ledger to receive their P&I money. The ledger has an account of when the money is received, how much the resident withdrawal and a balance. Both the resident and the administrator sign the ledger to keep an accurate account of the residents’ funds. 3/3 staff denied the allegation. 5/9 residents confirmed that they understand the ledger they are signing. 2/9 residents stated they are their own payee and do not receive money from the facility. 1/9 residents stated they have no issues receiving their P&I money. 1/9 residents refused the interview.

Based on LPA's observation, interviews, and file review the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted with Administrator Crysel Santos and a copy of this record provided.