Complaint Investigation Report

Investigation revealed the following: Regarding allegation, Staff speak inappropriately to residents in

care , it is alleged that facility staff are verbally abusive to clients at the facility. Facility staff allegedly yell at the clients and the facility has become a hostile environment. Facility staff also refer to clients as "drug addicts." It is also alleged that multiple clients have refused to participate in activities because they want to avoid being yelled at. Clients have told told staff to treat them with respect but staff continue to speak to clients in an inappropriate manner. Interviews conducted with 6 out of 9 staff revealed that there are two staff at the facility that speak inappropriately to clients in the facility. 4 out of 9 staff stated that two facility staff talk down to the clients, and talk to clients in a very loud and aggressive tone and have referred to the clients as drug addicts while also talking openly about clients drug test results. 3 out of 9 clients stated that two facility staff have spoken to them in a loud and aggressive tone. 1 client stated that staff have put them down and they know that staff have to be hard on the clients as they are enforcing the rules and it is what is best for them. 1 client stated that staff have talked down to them and not treated them in an equal basis. 1 client stated that there is one staff at the facility that yells at clients and openly discloses drug results as well as referring to some clients as drug addicts. Interviews with 9 out 9 of clients did not reveal any concerns regarding staff speaking in different languages and also stated that they like to attend activities provided by the facility.

Based on interviews conducted with facility staff and clients, the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. Deficiencies are being cited. See LIC 9099D.

Exit interview was conducted with Assistant Administrator Marhlyn Sapugay. A copy of the report and appeal rights were provided.