Complaint Investigation Report

rooms. In room #5 and #42 the toilet flush handle was loose and dangling over the face of the toilet. In room 26, the toilet was missing the cover and in room 16, it was reported that toilet malfunctioned, sometimes flushing and sometimes not.

Assistance Administrator and Administrator stated that all toilets are repaired as soon as it is reported to them by the clients. 4/7 clients had issues with their toilets recently. Administrator, Assistant Administrator and 3/3 staff admitted to recent toilet in disrepair but all were taken care of before and during visit. Administrator had maintenance man replace toilet in room 16 during visit. Also, the other restrooms in disrepair were repaired and LPA verified through 2nd walk through.

Based on LPA observations and interview with staff and clients, the preponderance of evidence standard has been met, therefore the allegation above is found to be SUBSTANTIATED

An exit interview was conducted with the Assistant Administrator. A copy of this report along with the appeal rights were provided