Complaint Investigation Report

The clients’ rooms are tidied up daily. The floors are mopped, trash is picked up, and sheets are changed weekly. Based on interviews with the clients, they stated the staff do a good job keeping the facility and their rooms clean. LPA observed the facility to be clean and well maintained.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

An exit interview was conducted with the Assistant Administrator. A copy of this report along with the appeal rights were provided.