Complaint Investigation Report

During today’s visit LPA interviewed a total of 3 staff who shall be referred to as S1 through S3. LPA Baptiste interviewed Harbor Regional Center Service coordinator’s who shall be referred to as witness#1 through witness#2 (W1-W2). LPA interviewed the responsible parties of all the clients who shall be referred to witness#3 through witness#4 (W3-W4). LPA also reviewed staff files for S1 through S3.

The investigation reveals the following: Regarding “Staff verbally abuse the clients”. It is alleged that C1 and C2 is being verbally abused by staff. The Administrator denied the allegation stating staff do not verbally abused the clients and they have not received concerns of abuse from family or Regional Center. The Administrator further stated they had a disgruntle staff that may have false reported due to being disgruntled. 3 out of 3 staff denied the allegations citing they have never verbally abused the clients, nor have they witnessed those behaviors from there co- workers. 3 out the 4 witnesses stated they do not have any concerns regarding verbal abuse. 1 out of 4 witnesses stated they have not observed staff verbally abusing the clients, but there loved one repeated a bad word which they quickly corrected them. Upon review of staff files, LPA did not observe disciplinary actions regarding the allegations for S1 through S3.

The investigation reveals the following: Regarding “Staff physically abuse the clients”. It is alleged that C1 and C2 is being physically abused by staff. The Administrator denied the allegation stating staff has never physically abused the clients and they have not received concerns of abuse from family or Regional Center. The Administrator further stated they had a disgruntle staff that may have false reported due to being disgruntled. 3 out of 3 staff denied the allegations citing they have never physically abused the clients, nor have they witnessed those behaviors from there co- workers. Staff further stated the clients has behaviors, but they are easy to verbally prompt. 3 out the 4 witnesses stated they do not have any concerns regarding physically abuse. 1 out of 4 witnesses stated they have not observed staff physically abusing the clients but has had concerns about their loved one. During file review LPA did not observe concerns of physical abuse.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid,

there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the

Exit interview conducted with the Administrator Ashilee Jackson and a copy of this record provided.