Complaint Investigation Report

The investigation reveals the following: Regarding " Staff are not providing authorized representative access to resident records”. The Program manager denied the allegation stating they have provided documentation to R1’s responsible party, but it was not enough. 2 out of 2 staff stated they are not involved in providing documentation to the resident responsible party. W1 confirmed the facility has tried their best to assist R1’s responsible party. W1 further stated R1 is not conserved, and the facility has tried to work with R1’s responsibility party within those limits.

The investigation reveals the following: Regarding " Resident sustained unexplained injuries due to lack of staff supervision”. It is alleged that R1 has unexplained injuries. The Program manager denied the allegations stating R1 sustained those injuries because of R1’s destructive behaviors. 2 out of 2 staff stated R1 has destructive behaviors and they have always redirected R1 during those behaviors. W1 confirms R1 has destructive behaviors, and they are working to combat those behaviors. LPA toured the facility and observed the destruction caused by R1. LPA also reviewed R1’s file and observed R1 has a history of aggressive behavior.

The investigation reveals the following: Regarding " Staff do not maintain a comfortable temperature for residents in care. LPA interviewed the Program Manager and confirmed the thermometer is adjustable and there are no issues with the device. 2 out of 2 staff stated there have been no issues with temperature. W1 confirmed they have not heard of any issues with the temperature. LPA toured the facility and observed the thermometer was at 74 degrees F. and the facility was at a comfortable temperature.