Complaint Investigation Report

The investigation revealed the following: Regarding allegation(s): Staff hit clients, staff shoves clients, staff take advantage of clients, staff barricade clients in room . It is alleged staff would “push, shoves, yell, and barricade client(s) in their room. LPA was unable to interview clients due to communication barriers. During interview with Administrator, the administrator denied all allegations. During interviews with staff, (7) out of (7) staff interviewed denied the allegations. (7) out of (7) stated to have good relationships with clients and (7) out of (7) stated Staff are knowledgeable of client's personal rights. Administrator stated that no client or staff have reported to have heard or observed any of those behaviors towards the clients and that would not be tolerable.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held. A copy of the report and appeal rights were provided.