Complaint Investigation Report

197607606-4-23-2024-31-AS-TAGD-D4TSDT-20240430134741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/19/2024 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20240419102003

Staff did not seek medical attention for resident

Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit and met with Business Office Director Erika Rivas, who was informed the reason of the visit. The following information was provided during the complaint investigation:

During today’s visit, from 945am to 1pm, LPA conducted interviews and obtained and reviewed resident records. It was alleged staff did not seek medical attention for resident #1 (R1). It was revealed to LPA, that R1 recently developed a cough, that did not heal. R1’s family representative, home health agency, and primary physician was notified, and prescriptions were ordered for R1. Although it was reported, facility staff did not seek medical attention for R1, it was reported to LPA, that R1 was treated for the cough, and a chest x-ray was performed to ensure there were no further medical issues. Therefore, based on interviews, LPA does not have sufficient evidence to prove the allegation, and it’s deemed Unsubstantiated at this time.