Complaint Investigation Report

Five (5) out of five (5) staff interviewed could not corroborate this allegation, according to the staff, residents file information is shared with staff in other departments. Copies of the residents file are communicated to the caregivers, med-techs, dinning and kitchen staff. LPA observed the master resident files are kept and maintained in the Wellness/ Medication room. Copies of the residents’ files are kept in the reception area, for the paramedics and fire department to view, during after-hours when Wellness room is locked. Both resident files areas are inaccessible to residents and general public. Both areas are locked and have no unauthorized staff and public access. Seven (7) out of seven (7) residents could not corroborate this allegation. Residents are not aware of the facilities protocols of handling residents’ confidential information. Based on observation made, interviews conducted, and records reviewed, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A copy of this report was given to Administrator, Jennifer Zhang.