Complaint Investigation Report

Staff stated they first did an improvement to the rear elevator a few months ago, and they started upgrading the one in the front in May 2025. The lobby elevator was not being operated for roughly 2 weeks due to it being serviced. The elevator in the lobby goes from the garage to the 2nd floor. Staff stated residents were notified and advised to use the elevator to the rear of the building during that time. They stated the state inspected the elevator and the elevator has been functional since last week. Residents interviewed stated the front elevator was not working for about a few weeks, but stated it is now operable. Those who live on the 2nd floor stated they took the back elevator, or staff would assist with getting downstairs. Based on the information gathered, the facility made upgrades to the elevator to improve its operation and ensure it is in good repair.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Betty Chang. A copy of this report, along with the appeal rights, was provided.