Complaint Investigation Report

In regard of allegation resident sustained multiple injuries while in care, it was alleged that resident had bruises on resident’s body when residing at the facility. LPA interviewed residents, six (6) out of seven (7) residents could not corroborate the allegation. One (1) out of seven (7) residents was able to be interviewed. All two (2) staff interviewed denied the allegation. Staff interviews revealed staff would conduct a physical check and evaluate residents if residents had bruises or fell. Staff would document the incident to the residents’ facility chat and notify residents’ responsible parties and report to resident’s physicians. As staff explained, the resident was on medication that could make the resident prone to have bruises even without being touched. Per visitor’s interview, a resident was observed to have bruises on the resident’s back but unsure the actual cause of them. Visitor indicated the facility staff had taken preventive actions on checking the resident. Per record reviews, resident’s records indicated staff had document resident’s fall or bruises in residents’ facility chat. Thus, there was not preponderance of evidence to show resident sustained multiple injuries while in care.

In regard of allegation resident sustained multiple falls due to lack of supervision, it was alleged that resident fells when residing at the facility. Per residents’ interviews, all six (6) residents who were interviewed could not corroborate the allegation. Residents stated staff provided proper supervision to them and residents did not experience falls. All two (2) staff interviewed denied the allegation. Staff interviews revealed staff would assist residents if residents were fell and conduct a physical check to evaluate residents. Staff would document the incident to the residents’ facility chat, notify residents’ responsible parties/ Licensing, and report to resident’s physicians. Per visitor’s interview, a resident had fallen in the facility around Feb 2024 and the staff had taken preventive actions on checking the resident. (-continued on LIC 9099C-)