Complaint Investigation Report, 04/05/2024 — Omeo Arcadia Living, Arcadia CA

LPA interviewed residents, six (6) out of seven (7) residents stated residents and their authorized representatives had never been threatened of evicting the residents. One (1) out of seven (7) residents declined to be interviewed. All four (4) staff interviewed denied the allegation. Staff interviews revealed no resident were threaten of eviction. Per record review, resident’s records indicated resident needed a higher level of care which was above the level of care the facility could provide. Thus, staff did not threaten resident and resident’s authorized representative for eviction.

In regard of allegation staff refused to cash resident's check, it was alleged that the facility held on the collection of the resident’s checks for March rent payment. LPA interviewed residents, six (6) out of seven (7) residents stated the facility processed their rent payments monthly on time. One (1) out of seven (7) residents declined to be interviewed. All four (4) staff interviewed denied the allegation. Staff stated residents' rent were processed at the beginning of each month. The reason holding on rent collection of the month was an act of courtesy when resident was absence from the facility for a short period of time. Per record review, the facility cashed the resident’s March rent payments on 4/5/24 as the courtesy hold ended. Thus, staff did not refuse to cash resident's check but withhold the rent collection for a courtesy reason.

Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Administrator Jennifer and findings were discussed. A copy this report was provided to Administrator at time of visit.