Complaint Investigation Report

Regarding the allegations "staff spoke inappropriately to a resident" and "staff do not respond to resident's call button for assistance", it is alleged that a staff told a resident that if the resident keeps pressing the call button for assistance they will not come to assist. Administrator and staff denied the allegation. Residents interviewed could not corroborate the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided