Complaint Investigation Report

Per the interview of resident#1 (R1), resident stated those black stains were mold spots. Per staff interviews, all staff denied the allegation. Staff could not determine the black stains on the carpet were mold spots. Administrator had hired a carpet cleaning professional to shampoo and deep clean the carpet. Staff had taken immediate action to clean the carpet when aware of the issue. Per LPA’s observation during the physical plant, the black spots were shampooed and cleared. Thus, the residents’ rooms did not observe to have moldy carpet.

In regard the allegation of staff are not maintaining a healthy environment for resident, it was alleged that resident’s room had mold which was not healthy to resident. Per resident interviews, six (6) out of seven (7) residents interviewed could not corroborate the allegation. One (1) out of seven (7) residents interviewed stated there were black stains on the room carpet and described those stains as mold. Per the interview of resident#1 (R1), resident stated those molds on the carpet made resident room’s air circulating with mold particles which was not a healthy environment to resident. Per staff interviews, all staff denied the allegation. As mentioned above, Administrator had hired a carpet cleaning professional to shampoo and deep clean the carpet. Per LPA’s observation during the physical plant, the carpet looked clean. The room did not have the musty or damp / moldy smell during the visit. Therefore, there were not enough evidence to show staff failed to maintain a healthy environment for resident in care.

Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Gil and findings were discussed. A copy this report was provided.