Complaint Investigation Report

The investigation revealed the following:

In regards to the allegation: "Facility is not delivering hot water for residents in care." It is alleged that the facility has been without hot water since Nov. 19, 2024 and continued as of Nov.22, 2024. It is also alleged that the facility experienced hot water outages in October 2024 and during the second week of November 2024. (5) out of (5) staff interviewed stated that there was no hot water in the facility around the 2nd and 3rd week of November 2024 due to the repairs done with the leaking pipes and broken hot water pump. S2 stated that during that time, staff had to turn the hot water off while the plumbing work was being done. S1-S2 stated that it took a few days before it got fixed due to parts availability. Staff interviewed indicated that the hot water issue is now fixed and S1 provided a copy of the work order invoices (Oct.-Nov.2024). (13) out of (15) residents interviewed confirmed that there was no hot water sometime in October 2024 and for almost a week around the 2nd week through the 3rd week of November 2024. Some residents interviewed stated that they felt uncomfortable because the availability of hot water has been on and off. All residents interviewed stated that they now have hot water. During the visit, LPA randomly tested the hot water in (15) resident rooms and temperature measured within 105-120 deg. F which is within Title 22 regulations requirement.

Based on observation, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED .

Deficiency is being cited according to Title 22. See LIC 9099D.

An exit interview was conducted, and a copy of this report was provided to Administrator Virgilio Agas along with the Appeals Rights.