Complaint Investigation Report

10/07/24 (Monday) and would have technician to come on 10/09/24 (Wednesday) when parts were available. The facility had offered back up plan to accommodate residents’ showering needs. All the while facility had running water. Eleven (11) out of eleven (11) residents interviewed stated, the facility always has running water. The water was being delivered to residents’ bathrooms; just not hot water due to boiler breakdown on 10/04/24. Water was being delivered through-out the entire facility, for all the toilets, water taps and showers on the property. Three options were given to the residents; 1) Bed baths with sponge, 2) take to sister facility in Whittier for bathing, 3)boil water hot and then mix with cold to get warm water. Since the weather was hot due to the heat wave since last week, many residents were comfortable with cool water showers.

LPA Toa investigated complaint at the facility regarding; Licensee does not ensure that resident showers deliver hot water, which was substantiated.

Based on interviews conducted with staff and residents, and observed water running through the basin taps, toilet, and shower. The facility has had water always running at the facility. Based on the information obtained during the investigation, interviews with staff, residents, and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is unsubstantiated.

An exit interview was conducted with Administrator, Gil Agas copy this report was provided to Administrator at time of visit.