Complaint Investigation Report

***This report serves as an amendment and supersedes the original complaint investigation report created on 10/08/24. The findings changed to substantiated. ***

The investigation revealed the following: In regard of allegation, licensee does not ensure that resident showers deliver hot water, it was alleged that no hot water was delivered to residents’ bathrooms for showers. LPA interviewed resident, resident stated hot water in resident’s bathroom was not working for days. Since the weather was hot due to the heat wave since last week, resident was comfortable with cool water showers. Staff interviews revealed that water boiler was broken on 10/04/24 and administrator had taken immediate action to hire electricians and technicians to repair the facility water boiler. Administrator had tried to hire different technicians from different companies attempting to fix the water boiler immediately. Due to the delivery time of the replacement parts, the earliest time technicians could fix the water boiler would be 10/09/24. Administrator had notified residents about the hot water issues / updates by posting notices in the common areas and reported the hot water issue to Licensing with incident reports. The facility had offered back up plan to accommodate residents’ showering needs. LPA toured the facility and observed the notices posted in the common areas to inform residents about the hot water issue and updates. Per record review, administrator had hired different technicians attempting to fix the water boiler on 10/04/24 (Friday), 10/05/24 (Saturday), 10/07/24 (Monday) and would have technician to come on 10/09/24 (Wednesday) when parts were available. The water boiler was broken for days and the entire facility had no hot water delivered to the residents' rooms.

Based on LPAs’ observations and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8 on LIC 9099D. An exit interview was conducted with administrator Gil. A hard copy of this report and appeal right were provided.