Complaint Investigation Report

Allegation: Facility laundry machine is in disrepair. It is alleged that the commercial dryer is not working and as result housekeeping staff are currently using the resident coin operated dryer machine to dry towels, bedding, and resident clothing. LPA inspected the staff laundry room and the resident laundry room. Based on observation, the commercial dryer is not operable. The resident laundry room has 2 coin washers and 2 coin dryers, only 1 washer and dryer are in working condition. Since housekeeping staff are utilizing the resident's coin dryer most of the day, resident's are unable to launder/dry their clothes. A total of 6 staff were interviewed, of which all confirmed the allegation. Administration staff stated that the laundry machine stopped working on Monday, June 3, 2024, and they immediately contacted a technician. The estimate/ invoice was approved by the Facility Manager on June 5, 2024, and technicians have placed an order; at this time the dryer parts are pending arrival. A total of 8 residents were interviewed, the majority stated staff wash their clothes, but had knowledge of the laundry machine disrepair. Title 22 requires that facilities make at least one machine available for use by residents who are able and who desire to do their own personal laundry. Therefore, there is sufficient evidence to corroborate the allegation.

Based on observation and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A deficiency is being cited. See LIC 9099D.

Exit interview was conducted with Administrator Virgilio Agas. A copy of the report and appeal rights was provided.