Complaint Investigation Report

Per resident's interviews, administrator provided residents with portable ACs and heaters for those HVAC not working in their rooms. Two (2) staff interviewed stated about the HVAC was not working in about 20 residents’ rooms. LPAs toured the facility and observed the HVAC in four (4) resident's rooms were not operational which the HVAC was not cooling or not working. All of those rooms had portable AC and heaters to maintain residents' room with comfortable temperature.

Based on LPAs’ observations and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8 on LIC 9099D.

An exit interview was conducted with administrator Gil. A hard copy of this report and appeal right were provided.