Complaint Investigation Report

LPA obtained copies of the Staff and Resident Rosters; and resident files for Resident #1 (R1) with relevant information.

The investigation revealed the following:

In regards to the allegation of: resident is not provided transportation, it was alleged that the facility failed to provide transportation to resident as agreed prior to admission. Five (5) out of six (6) residents interviewed could not corroborate the allegation. Resident interviews from R2 through R6 revealed that staff provided transportation to residents as they needed. All five (5) staff interviewed were denied the allegation. Per staff interviews, staff stated staff drove resident to grocery stores and banks multiple times as resident requested. Per record reviews, it indicated that resident declined to have “Access” transportation as staff attempted multiple times to assist resident for signing up for it. Thus, facility had provided transportation to resident.

In regards to the allegation of: facility is not following resident’s meal diet, it was alleged that staff failed to provide resident with renal and diabetic dietary needs. Five (5) out of six (6) residents interviewed could not corroborate the allegation. Resident interviews from R2 through R6 revealed that staff provided meals per their dietary needs and the facility did not miss to serve them any meals. Food tray services were provided as needed or requested. All (5) staff interviewed had denied the allegation. Per staff interviews, staff stated administrator had specifically instructed dietary staff to follow resident’s dietary needs for resident’s renal and low sugar diet. Per observation, a A-4 size note was posted in the kitchen wall where food trays were prepared. That note indicated what food to serve or not to serve to that resident. As a result, the facility followed resident’s dietary needs.

In regards to the allegation of: facility has not provided assistance with medical care, it was alleged that resident did not get therapies at the facility. Five (5) out of six (6) residents interviewed could not corroborate the allegation. Resident interviews from R2 through R6 revealed that therapies come to visit them as scheduled. All (5) staff interviewed had denied the allegation. (-continued in LIC 9099 C-)