Complaint Investigation Report

3 to 5 days and maybe a week. Interview with Administrator who stated that he was made aware of clogging of R1's toilet by the resident and he went up there and declogged it and other staff bought fluid to apply to drain.

Interview with R 1 who stated that she flushed toilet and there has been brown rust from pipes and tissue in bathtub and also water coming out at the basin after flushing.

Also said water leaked onto carpet and had to put towels on the floor in the restroom from the leaking.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the allegation is found to be substantiated. The deficiency is being cited on the attached LIC 9099D.