Complaint Investigation Report

Regarding "Facility has rodents" it is alleged that facility has a rodent infestation. During the tour LPA did not observe live rodents at the facility. 4/5 Staff interviewed confirmed rodents was observed in the facility but they have not seen any since the exterminator company has serviced the facility. 1 Staff interview confirmed they have heard mice on the roof. 1 resident interview confirmed they have not seen any rodents. Administrator confirmed that exterminator service facility once a month. Review of Exterminator service inspection report dated on 4/12/22 confirmed rodents, insects and pests. Exterminator service report stated targeted areas and problems and solutions for disposing of pest problems. Exterminator interview revealed that they can not clear physical plant of rodents and has seen improvements since servicing. Exterminator recommendation is to increase service for kitchen until rodent infestation is cleared.

Based on review of documents and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22. Civil penalties issued for repeated violation.

An exit interview was conducted with Administrator. A hard copy of the report, civil penalties, and appeal rights were provided.