Complaint Investigation Report

The complainant alleges that Resident (R1) was financially abused while in care. According to the complainant, RP indicates that when R1 moved into the facility in November of 2019, R1 was informed that R1 had to surrender R1’s debit card to the management. R1 said the staff, Lourdes Garcia, used the card to purchases things from Target. A caregiver named Anthony is also said to have been a part of the theft. The facility used the debit card to withdraw all of the resident's monthly income which was in excess of what R1 owed the facility. Additionally, the facility made two withdrawals in the month of June 2020 taking all of the resident's stimulus money. The resident estimates $7900 was taken. The resident made a police report in July of 2020 but states R! has received no remedies for this situation. (Case #20-2455) 0MB spoke to Administrator Gil Agas about this matter on 11/23/2021.

LPA Nwaokoro reviews residents’ documents and interview residents and staffs and the following was revealed:

Upon admission to the facility, resident had the option to keep a safe box in resident’s room, to ensure that resident’s rights to retain and use personal possession, but resident refused to take the safe box. According to preplacement appraisal information of 2/22/2019, resident is stated to have periods of forgetfulness, seizure, anxiety, and depression. In a letter from R1 to Administrator, dated 6/24/2020, resident stated that R1 received mail from the U.S Treasury, which was open without R1’s permission. R1 stated that R1 was later presented with $1,200 “stimulus check” made payable to R1 in care of Arcadia Retirement Village, which R1 endorsed to enable the facility to cash at their bank. R1 further gave the facility 48 hours order to return the $1,200 in full. This was a false accusation to management of the facility.

The Administrator responded to the letter on 6/25/2020, stating that upon receipt of the letter, Administrator called R1 for a meeting to clarify allegation. (Letter enclosed). R1 stated that he cannot read and that his hands are not able to type or write anything. That someone, a resident, type the letter for R1, the resident read it to R1, and it sounds good and R1 to sign. (Letter enclosed). Also enclosed is R1bank statement from Bank of America showing withdrawals and dates.