Complaint Investigation Report

During today's visit, LPA obtained the following documents: Staff roster, resident roster, and the facility menu. During the visit LPA did not observe any health and safety concerns.

The investigation consisted of LPA interviewing five (5) staff members and eight (8) residents. R9 passed before LPA could not interview R9, review and obtain staff and resident rosters.

The interviews conducted by LPA Baptiste and were not considered in determining the findings since LPA Lopez did not have access to the interviews and conducted new interviews.

Allegation: Staff did not follow proper reporting requirements. It is alleged that the facility failed to report to ombudsman as required by law. LPA interviewed five (5) staff, and all five (5) staff members denied the allegations. All staff stated that they comply with reporting requirements. LPA interviewed eight (8) residents, and all eight (8) residents could not corroborate the allegations. All eight residents stated that they did not know about this. LPA reviewed facility incident reports, and it appears that the facility failed to report the incident during which R9 was tossing items at staff. There is sufficient evidence to support this allegation.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A deficiency is being cited. See LIC 9099D.

Exit interview was conducted with Jennifer Arroyo, Med. Tech . A copy of the report and appeal rights was provided.