Complaint Investigation Report

Regarding the allegation: Staff financially abused residents while in care. It is alleged that the facility staff has mismanaged the residents’ account causing the bank account balance for R1 to become overdrawn. It is further alleged that the Administrator withdrew funds from a resident’s bank account.

Five (5) out of five (5) staff interviewed deny this allegation. According to the staff they have not heard of mismanagement of residents’ funds. The cash funds P&I monies are handled by the administrator only and no one else. According to S1, R1 asked S1 to hold R1 personal belongings for safe keeping as R1 was being transported to the hospital. S1 stated that R1 left R1s personal belonging with S1 on 05/27/25 and S1 has not withdrawn funds from R1s bank account with or without the R1’s knowledge since that date. S1 stated that they do not have the pin code for R1’s debit card, and has never taken any monies from any of the facility residents. R1s physicians report dated 09/24/2024, states R1 can manage R1’s own cash resources. The interview with R1’s Assisted Living Waiver coordinator (W1) did not corroborate the allegation. W1 indicated that R1 has episodes of not being able to recall events and/or confusion with timeline of events. Interviews with seven (7) out of eight (8) residents could not corroborate the allegation. Residents stated that the Administrator handles resident’s P&I funds and residents have never had an issue of misuse of residents funds. Residents have access to their monies whenever needed. Based upon record reviewed and interviews conducted the findings indicate that, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A copy of this report was given to Gil Agas, Administrator.