Complaint Investigation Report

The investigation revealed the following:

Eight (8) out of (8) staff deny the allegation. Interviews with staff indicated, residents are accorded privacy when staff need to access resident rooms to help with care and meetings their needs. Staff stated, facility follows protocols which require them to knock several times and announce themselves to residents before entering their rooms. Staff stated, they will not enter a room, unless they have permission from residents to do so. Staff further indicated, when resident's deny entry to their rooms, staff will wait until residents are ready to be visited by staff. In case there is a health concern and a resident needs to be checked on immediately, staff will inform Administrator and med-techs to assist in entering resident's room to do a wellness check. Interview with S3 indicated, due to R1 pressing their Life Alert pendant, S3 deemed it necessary to enter R1's room to check on R1 for possible medical emergency because R1 did not initially responded to S3's request to enter R1's room.

Nine (9) out of ten (10) interviews with residents indicated, staff are respectful of their privacy and conduct visits into their rooms when given permission to do so. Residents stated, staff knock on their doors, identify who they are and inform of the purpose of the room visit before entering their rooms. Nine (9) our of ten (10) residents have no concerns regarding privacy.

At the time of visit, LPA observed caregivers, housekeeping staff and other visitors providing privacy to residents by getting permission from residents before entering their rooms.

Based on observations, interviews conducted with staff and residents, the findings indicate, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Virgilio Agas, Administrator, and copy of the report was provided during visit.