Complaint Investigation Report

***This licensing report supersedes the original complaint investigation report, dated 06/23/22. The findings remain as Unsubstantiated. ***

In regard to allegation "staff is not dispensing resident's medication as prescribed," it was alleged that staff did not administer resident’s medication and/or insulin as prescribed. Per residents’ interview, eleven (11) out of eleven (11) residents could not corroborate the allegation. Residents interview revealed their medication was administered as prescribed. Per the interviews with residents who were on insulin revealed that staff would check their blood sugar prior administer their insulin and provided proper dosages accordingly. Per staff interviews, six (6) out of six (6) staff denial the allegation. Staff interviews revealed staff would follow the resident’s chart to administer residents’ medication and observe residents when taking the medication. Staff / LVNs would check the resident’s blood sugar between 7:30 a.m. to 8:00 a.m. daily. Night shift LVNs would administer the resident’s medication (Insulin) on Fridays and Saturdays. During the weekday, the morning shift LVN would administer residents’ medication (Insulin). Residents’ blood sugar readings were checked daily and posted in the medication administration record (MAR). The MAR recorded the blood sugar to determine whether the resident’s medication (Insulin) administration was needed. Medication was recorded and documented in the medication computerized system which keeps track of the prescribed medication (Insulin). The medication (Insulin) dosage was determined by the resident's physician. Per the review of residents’ Medication Administration Records (MAR) from 09/01/21 to 09/30/21 and from 10/01/21 to 10/08/21, MAR documented residents had received their blood glucose checks at 7:30 a.m. and at 4:30 p.m. and administered their prescribed medication at 8:00 a.m. Per file reviews, the facility’s in-service training records documented the facility offered training on 08/15/21 to facility LVNs presented by facility’s LVN Director regarding the topic: “Insulin Administration”. Therefore, staff is dispensing resident’s medication as prescribed.

In regard to allegation "staff are not serving a good quality of food", it was alleged that facility did not provide good quality food to residents. Per residents’ interview, nine (9) out of eleven (11) residents could not corroborate the allegation. Residents’ interview revealed the majority of residents corroborated that the facility’s food service is good and there were no issues with the quality of food service. Two (2) out of eleven (11) residents stated the food was not good because it tasted bland or overdone. Per staff interviews, six (6) out of six (6) staff denial the allegation. Staff interviews revealed staff would provide good quality of food and alternate menu was available to residents. (-continued in LIC 9099C-)