Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Ryan Chan arrived at the business office of Always Best Care on 7/10/24 for a biennial inspection. Upon arrival, the HCSB analyst identified himself then was shown to an area where the review of personnel and administrative files could be performed. The proper posting of business hours and license was observed. Upon completion of the file review the analyst discussed the findings of the inspection with the licensee Diane Pierson and Helayne Hill (HR Director). The analyst informed the licensee and HR Director of the deficiencies found and explained they would be noted on the 809D. Licensee and HR Director were advised that home care aides are not to provide care to clients without proof of tuberculosis clearance.

Analyst Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights.