Complaint Investigation Report

This is an amended copy of the report previously issued on 11/09/2022. The signatures were not recorded.

Based on interviews and record review there is not sufficient information to support this allegation. Therefore, this allegation is deemed UNSUBSTANTIATED at this time.

It was alleged that facility staff did not inform resident's DPOA prior to cutting resident's hair. To investigate this allegation on 11/09/2022, between 12:40pm and 1:30pm, staff interviews were initiated. Interviews revealed that R1's niece came to the facility on 10/17/2022 and took them to get a hair cut. On 10/20/2022 a small piece of gum got stuck to R1's hair. Staff attempted to remove it manually, but were unable to. Staff proceeded to cut the strand of hair that had gum on it. Staff did not cut all of R1's hair.

Based on interviews there is not sufficient information to support this allegation. Therefore, this allegation is deemed to be UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of the report was issued.