Complaint Investigation Report

It was alleged Staff inappropriately restrained client, specifically that while staff #1 (S1) tried to calm (C1) down by using CPI hold, S1 put his knee on C1’s neck. LPA interviewed C1 verified that they had verbal altercation but was unable to provide details. LPA interview S1 via phone and they denied restraining C1. Co- Administrator and staff interviews reveal that staff did not make verbal threats or physically harm C1 or other clients. Staff reported that C1 frequently exhibits threatening behavior toward others and has attempted to physically assault staff. The information received from S1 was supported by the information received from other staff and co-administrators. During the investigation, LPA did not observe staff interacting with clients in an inappropriate manner. Other clients present at the facility denied being restrained by the facility staff.

Based on interviews, observation, and record review, although the alleged incident may have happened, there is insufficient information to conclude that “Staff inappropriately restrained client”. Therefore, the allegation was deemed UNSUBSTANTIATED at this time.

No health and safety hazards were noted during this visit.

Exit interview conducted/copy of report provided.