Complaint Investigation Report

Once R1’s whereabouts were known, Staff #2 (S2) attempted to issue their P&I money, but the resident refused to take it and stated that they wish to have their full SSI money issued to them. Both S1 and S2 stated that R1 made it clear that they no longer wish to reside in the facility. S1 also stated that the facility would contact the Social Security office, remove themselves as the payee and issue any SSI income in full. During a follow-up contact to S1 on 01/26/2023 at 10:15 AM, they stated that they have submitted all forms requesting they be removed as the payee and are going to issue R1 a check for January 2023 in the full amount. During interviews with other parties, they stated that R1 made it clear to the facility that they no longer wish to reside in the facility back in December of 2022, requested full payment for January 2023 but the facility refused to issue it and kept offering the P&I money instead. Based on interviews, there is enough information to support the allegation. Therefore, the allegation is SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):

No health and safety hazards were noted during the visit.

Exit interview was conducted and a copy of the report was issued.