Complaint Investigation Report

The investigation revealed regarding allegation: Staff did not seek timely medical care for resident. It is alleged that medical attention was not provided to resident in timely manner.

LPA interviewed six (6) staff, and all six staff denied the allegation. One staff member (nurse) stated that staff noticed a resident wobbling while walking on January 3, 2026, around 10:00am and immediately assessed resident. Resident was observed with acute distress and generalized weakness, congestion and episodes of dry cough and paleness. Staff called 911 and resident was transported to Huntington Hospital at the time. LPA interviewed six (6) residents, and all six (6) residents could not corroborate the allegation. Several residents stated that facility staff provide medical attention right away and are happy with the services provided to them. There is insufficient evidence to support this allegation.

Allegation: Staff did not follow the Universal Precautions Protocol. It is alleged that facility did not follow proper infectious control protocols that resulted in a respiratory illness outbreak. LPA interviewed six (6) staff and five (5) of six staff denied the allegation. One (1) staff refused to answer. LPA interviewed six (6) residents, and all six residents could not corroborate the allegation, and all stated that they were not aware of any kind of illness outbreak and all six (6) stated they had not recently been ill. Facility provided the department with an infection control plan and LPA took tour of facility common areas and did not observe any staff or residents with symptoms of a respiratory illness. LPA observed facility to be clean and observed staff following infectious disease protocols by wearing masks and gloves while assisting residents. There is insufficient evidence to support this allegation.