Complaint Investigation Report

The investigation revealed. Allegation Facility staff are interfering with residents mail and packages. It is alleged that facility staff is opening resident’s mail. LPA interviewed six (6) staff and four (4) of six (6) staff denied the allegation. S3 and S5 stated they do open the resident's packages to make sure residents do not get dangerous items and to inventory the items. LPA interviewed six (6) residents and three (3) of six (6) residents stated that their mail is opened by facility staff. Staff stated they want to make sure the residents do not get a medication or over the counter item that they may be allergic to and that is why they open the mail. Opening the resident’s mail is a clear violation of the resident’s rights. There is enough evidence to substantiate this allegation.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), is being cited on the attached LIC 9099D.

An exit interview was conducted. The Plan of Correction was reviewed and developed with the Administrator. A copy of this report and appeal rights were provided.